If you are not satisfied with your online shopping, please contact our customer service center to help you with your questions. We accept 30-day no-questions-asked returns, and we will never charge you a restocking fee for any reason.

Order Cancellation

Cancellation of orders is supported within thirty minutes after the order is placed and is not supported after thirty minutes (processed orders cannot be retrieved from the parcel pile), refunds will be arranged within 1-2 working days after successful cancellation.

Return Conditions

Unwanted products may be returned for a refund or exchange if they are returned unused and in their original condition. Please note: the removal of security tags will be taken as evidence of a product’s use by you.

We do not accept returns for items under the following condition:

After receipt, the surface of the glass is broken or worn due to your man-made reasons;

After receipt of the goods, due to your man-made cause of glass goods broken or destroyed.

We reserve the right to determine whether a product is eligible for return and refund.

Refunds

For refunds due to customer subjective factors, the customer will be required to send back the goods after receiving them. Refunds will be issued in the original form of payment. We will arrange refunds within 1-2 working days after receiving the goods and confirming that they are correct, if it is overdue you can contact our Customer Service Center and we will help you to enquire about the processing (the exact time of refund depends on your payment method, so please be patient and do not rush). Shipping costs will be borne by the customer.

Return Tips

A tracking number is required to complete the return. It will help us to track your return status and process. Please note the provided tracking number must be traceable;

Evidence pictures and videos showing faulty items;

The whole picture of packages;

A detailed description of your request (return or exchange) and the specific issue that best describes the reason for returning.

Return Address

215, 219 Chester Rd, Greater, Manchester M15 4JE, United Kingdom