Do Glass Products Break Or Crack When Exposed To Hot Water?

Normally not, because our glass products are heat resistant, but avoid sudden hot and cold contact.

Are Your Glass Products Durable?

Glass products are fragile and should be handled with care in daily life. The product can last a long time if you use it properly.

Are The Water Cup And Glass Pitcher In Your Store Safe And Hygienic?

Of course, water cups and glass pitchers have good stability, healthy and safe materials, and our production process is also professional and safe. The hygiene and health standards of glass products far exceed other products in the same industry, so you don’t have to worry about safety.

Why Has My Order Been Refused?

Orders may be rejected at any time for any reason, including (but not limited to), the following reasons:

Export regulations.

Potential abuse issues.

Excessive volume and/or multiple requests.

Multiple registrations by the same user.

Prohibitive tariffs were imposed by some regions and import restrictions were imposed.

You do not provide sufficient information for the questions asked when placing an order.

You will be notified by email if your order is canceled or rejected. If there is still an issue with your order, feel free to contact our customer support team at Plazapcs.

Can I Have My Product Delivered To A Different Address From My Purchasing Address?

Yes, that is okay. If the delivery address is not a P.O. Box address, then you are fine.

If A Product Is Out Of Stock, How Do I Order It?

We apologize for any inconvenience if the product is not available. Please check back as we usually replenish the product within 1-2 weeks of going out of stock.

What Payment Methods Are Supported?

You can use Square for payment and the following cards are supported: Discover, JCB, Visa, Mastercard, and American Express.

Can I Issue An Invoice?

If necessary, you can provide relevant invoice information and contact online customer service to register and issue for you. The issuing time is expected to be 7 business days (shipping time does not count). If the order is returned, your original invoice will be automatically voided.

How Do You Check The Status Of My Order?

Registered customers can view information about a particular order by logging in and clicking order tracking under the account icon, then clicking on the order number. Orders can also be located by searching by order number or date range. Customers who placed a guest order (without registering) can access their order by entering the order number and the phone number that was on the order. After accessing the order, you can click the tracking number to track the delivery.